The Foundations of Quality Management

Learn the basic tools & techniques to develop high quality products or deliver services

Understand Customer Needs / Requirements

Follow Quality Processes to Build & Deliver Products / Services

Continuously Improve & Sustain Performance Levels

You Will Get To Learn

Basic relationship between Customer, Quality and Organizational Productivity

Basic principles of Quality Management Philosophy and its Approaches 

Basic Frameworks used by the Gurus of Quality Management

Basics of Pareto Analysis, Root Cause Analysis, Kaizen, Poka Yoke, Quality at Source, PDCA, Lean and Six Sigma

Student Testimonials

 "Superb fundamental course on quality management. I never imagined that the free course would have so much of content in it. Extremely happy"

Soumya S B
Senior Process Associate, Bank of New York Mellon

 "This training helps understand meaning of quality, productivity, profitability & what should be stds in quality, important principles (Pareto Analysis  RCA, Poka Yoke, Six Sigma Method etc)." 

Prashant Kumar Singh
Legal Manager in a Leading Financial Conglomerate

This course is very useful to understand and find grass root problem and how one can resolve it. This worked with me as a refresh button and now I can resolve any new challenge with the tools taught in the program

Anand Yadav
Advocate in a Leading Financial Services Company

Course Curriculum